A 29 YEAR TRACK RECORD
VVM is in its 29th year of business and continues to grow as a market leader in the credit management, debt collection industry and business process. Our solutions include credit management and project management expertise, dedicated customer service and query resolution personnel. Highly skilled and trained staff to support stringent service level agreements, allowing us to measure service levels efficiently and deliver on our clients’ strategic business objectives. Our methodologies are flexible and customisable, thus ensuring alignment with our clients.
COMPETITIVE ADVANTAGE
PIONEERING AND PASSIONATE IN OUR WAYS & APPROACH
We believe that each of our clients have their own unique challenges when it comes to credit management and debt collection. VVM prides itself on assessing the needs of our clients individual needs and developing a unique service offering to form a sustainable solution for them.
OUR COMPETITIVE ADVANTAGE
- 29-year track record with outsourcing from blue-chip corporates
- In-house call
center system development & integration team - Propriety algorithms to improve contact with customers
- Top class systems to enhance the customer experience
- Experienced management team with international exposure
- Fully entrenched Omni channel communications in CRM strategy
- In-house Customer information system (CIS) with 50 million RSA
ID’s with regular contact information updates from reputable sources. - A dedicated QA team
- In-house training department & facilities
- High level of corporate governance
Est. Since 1990
28 Years of Excellence
1
BEE LEVEL
85Mil
OUTBOUND CALLS IN
IN THE LAST YEAR
38Mil
SMS INTERACTIONS IN
THE LAST YEAR
ONE OF THE SOUTHERN AFRICAN LEADERS IN CREDIT MANAGEMENT & BPO
VVM aspires to be the leading organization in receivables management and outsourcing in Southern Africa. Our vision for growth includes VVM being the most technologically advanced and data-driven service provider to the credit industry, focusing on delivering superior results for our clients, within the guidelines of our core values.
