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OUR TRACK RECORD

VVM has been in business for more than 30 years and continues to grow as a market leader in the credit management, debt collection industry and business process. Our solutions include credit management and project management expertise, dedicated customer service and query resolution personnel. Highly skilled and trained staff to support stringent service level agreements, allowing us to measure service levels efficiently and deliver on our clients’ strategic business objectives. Our methodologies are flexible and customisable, thus ensuring alignment with our clients.

COMPETITIVE ADVANTAGE

PIONEERING AND PASSIONATE IN OUR WAYS & APPROACH

We believe that each of our clients have their own unique challenges when it comes to credit management and debt collection. VVM prides itself on assessing the needs of our clients individual needs and developing a unique service offering to form a sustainable solution for them.

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OUR COMPETITIVE ADVANTAGE

  • 29-year track record with outsourcing from blue-chip corporates
  • In-house call center system development & integration team
  • Propriety algorithms to improve contact with customers
  • Top class systems to enhance the customer experience
  • Experienced management team with international exposure
  • Fully entrenched Omni channel communications in CRM strategy
  • In-house Customer information system (CIS) with 50 million RSA ID’s with regular contact information updates from reputable sources.
  • A dedicated QA team
  • In-house training department & facilities
  • High level of corporate governance

Est. Since 1990

1

BEE LEVEL

85Mil

OUTBOUND CALLS IN
IN THE LAST YEAR

38Mil

SMS INTERACTIONS IN
THE LAST YEAR

ONE OF THE SOUTHERN AFRICAN LEADERS IN CREDIT MANAGEMENT & BPO

VVM aspires to be the leading organization in receivables management and outsourcing in Southern Africa. Our vision for growth includes VVM being the most technologically advanced and data-driven service provider to the credit industry, focusing on delivering superior results for our clients, within the guidelines of our core values.