Our Services

VVM HAS OPERATED ACROSS MANY INDUSTRIES, PLATFORMS, MANDATES AND SERVICE LEVEL AGREEMENTS OVER THE LAST 29 YEARS. WE HAVE LEARNT HOW TO ADAPT AND ENGAGE WITH CLIENTS SO AS TO ACHIEVE HIGH LEVELS OF SUCCESS

Our client base is diverse and extends across many industries; our 29-year track record across our diversified client base has allowed VVM to refine processes and procedures so as to achieve solid revenue collections for clients. Our solutions are aligned with the needs of clients, we, therefore, look to balance cost, quality of service and return on investment. Given our dynamic operating environment and proprietary methodologies, we can structure flexible pricing models to accommodate the needs of our clients. All projects are managed by highly skilled managers and follow mutually agreed project plans and timelines.

RECOVERY STRATEGIES

VVM has a campaign management platform which allows complete flexibility in terms of how we set up campaigns, the establishment of campaigns allows us to put in place strategies that are aligned to where an account is placed in terms of our proprietary categorisation as well as consider roll profiles and other scoring methodologies. VVM invests heavily in its analytics and constantly reviews and monitors performance and trends.

Given the differing client requirements, VVM has also managed to align to client strategies where so required, consider Triad strategies within the Vision environment. VVM adopts a client centric approach to recoveries meaning that for each mandate a recovery strategy is established.
Recovery strategies are typically made up as follows:

Collection trigger determination:

  • Call centre outbound & inbound
  • Omni channel communications (sms ; email ; webchat ; imessages)
  • Automated voice messages
  • IVR strategies
  • Online debtor portal

Campaigns are typically blended and adopt a multi focus approach until such time a preferred communication protocol is established with the debtor.

Data analysis & profiling:

  • Updating contact information through legitimate data sources
  • Creating a profile for each debtor based on VVM history and other influencing factors/data
  • Updating campaigns to incorporate business intelligence flags
  • Regular trend analysis to identify trends, opportunities and risks

Target and KPI reviews: 

  • Review of client targets and KPIs so as to refine strategies and ensure alignment.
  • Updating campaigns to incorporate new campaigns for the purposes of performance enhancement and or to address deficiencies in current strategies.